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We’re Here to Help
Whether you want to bring LoLo to your organization or need
assistance redeeming a gift, we’re just a click away.
(828)214-5606
Monday – Friday 9:00 AM – 5:00 PM EST
– Or Schedule a Call –
Frequently Asked Questions:
Can I choose my gift?
Each month our team hand-picks a surprise for you from one of the amazing locally owned businesses in your community. We keep a close eye on what’s seasonal, unique, and fun, so the gift feels fresh and meaningful. Think of it as a local treasure hunt we do on your behalf, making it easy to celebrate a favorite spot while supporting the businesses that make your community special.
What’s the average value of each LoLo feature?
The value of each monthly surprise varies based on your community. Factors such as geography, the types of businesses nearby, and the mix of merchants in the program influence each LoLo’s redeemable value. On average, gifts typically hover around $10.
LoLo campaigns engage recipients 70%+ of the time, keeping professionals top of mind and giving local merchants valuable exposure. Redemptions are a bonus, but engagement is the true value.
How long is each gift valid?
Each gift is valid for 60 days, giving clients enough time to enjoy it. After the first month, they’ll usually have two active offers. A simple, steady way to keep you top of mind.
Do I pay more if the gifts are redeemed?
Nope. LoLo is always one fixed price per recipient. It’s not about the cost of the gift, but the value of the whole campaign: branded emails, texts, reminders, and 70%+ engagement that keeps you top of mind. Redemptions are just the bonus.
Can I update my gift recipients?
You’re in full control. Update emails, phone numbers, or swap contacts at any time. Plus, LoLo connects with many leading CRMs and marketing tools, making it simple and seamless to keep your sphere updated.
Will I know when gifts send?
You’ll get a 48-hour notice before each campaign. Personalize the message if you’d like, or let LoLo send a friendly default note that keeps you connected without extra effort.
Do the text messages send from my phone number?
Not exactly. Messages send from a 5-digit short code, but they always include your name so clients know it’s you. Here’s why it matters: when campaigns go out by both text and email, engagement skyrockets. In fact, we see 3x more interactions on average when both channels are working together.
Can I start and stop sending gifts throughout the year?
Consistency is key. LoLo works best as a monthly relationship marketing campaign to stay top of mind. Some plans give you the option to skip if needed. The professionals who see the best results are those who make LoLo part of their regular marketing plan.